Refund Policy

RenderShots is an AI-powered architectural render generation platform, operated by Maria Gimena Sozzi Demalde (the owner), from Argentina. This Refund Policy explains in which cases a refund applies and how to request one. All payments are processed by Dodo Payments, Inc. (dodopayments.com), an authorised reseller acting as Merchant of Record. Dodo Payments is responsible for billing, tax collection, and processing approved refunds. RenderShots determines whether a refund applies under this policy; Dodo Payments issues the refund to the original payment method.

Monthly and annual subscriptions renew automatically at the end of each billing period. • You can cancel renewal at any time from your Settings panel. When you cancel, you keep access to your plan features until the end of the period you already paid for, and you will not be charged again. • Refund for dissatisfaction: if you request a refund within 14 days of your purchase or renewal and you have not substantially used the service during that period (for example, you have not generated a significant number of renders), we will refund the full amount. • After 14 days, or if the service has been substantially used, payments for the current period are non-refundable, but you can cancel to avoid future renewals. • Plan changes: if you move to a more expensive plan, the prorated difference for the rest of the billing period is charged immediately. If you move to a cheaper plan, or from yearly to monthly, no money is returned to your card: the unused part stays as account credit and is deducted from your next payments. A plan change is not a refund.

One-time purchases, such as Pro Export, are digital goods that are delivered immediately. Once the file download is complete, the purchase is NOT refundable, as the digital product has been delivered in full. If you experienced a technical issue that prevented you from downloading or using your purchase, write to us and we will resolve it.

To request a refund, write to us at hello@rendershots.com including: • The email associated with your RenderShots account • The reason for your request • The approximate date of purchase We will review your request and respond within 5 business days. If the refund is approved, the Merchant of Record will process it to the original payment method; the time it takes to appear depends on your bank or payment provider.

Nothing in this policy limits the rights you may have under the consumer protection laws of your jurisdiction. Consumers in the European Union and the United Kingdom may be entitled to a statutory withdrawal period. Where applicable law grants rights more favorable than this policy, local law prevails.

For any questions about refunds or billing: Email: hello@rendershots.com For billing inquiries, you can also contact the Merchant of Record through the link on your purchase receipt.